H I R E T I M E S
Unless specifically arranged at the time of booking, all standard hires are based on a total of three days:
Day One: Delivery / Pick up
Day Two: Event Day
Day Three: Collection / Drop off
D E L I V E R Y
Is Delivery included in the price?
A delivery charge will be added on top of your hire cost dependent on the amount of equipment and the distance travelled.
Where do you deliver to?
We cover Norfolk, Suffolk and surrounding areas.
Does someone need to be there when you deliver the items?
Yes, there will need to be someone at the agreed location to sign and check off the equipment.
The person signing for the equipment will be responsible for the equipment.
Do you need to be able to park outside?
Yes, as part of the terms and conditions of hire, the venue or delivery address must be accessible to us. If it is not safely or easily accessible, we will not be able to deliver the items and you will be still be liable for full payment. We ask you to please confirm the access to the venue / location on booking.
Do you set the items up?
Set up and styling is not included in the price of hire however is available on request.
We will put you in touch with Lucy (@flo&fox) who can style your venue / location for you.
Can we collect items ourselves?
Smaller items can be collected yourself and will be your responsibility at all times.
We do not allow couriers to come and collect the items.
What happens if an item is broken during transit?
The customer is responsible for the items from when they are signed over during delivery. If an item is broken during this time, we will try to find the best way to repair it and will invoice the customer the repair costs not exceeding the total value of the item.
D A M A G E S
What happens if an item is damaged or broken during the hire period?
The customer is responsible for the items after signing for them. If an item is broken or damaged, we will invoice the customer for any repair costs. If them item is damaged beyond repair or is no longer hireable they will be charged the full market cost of the item. (These costs will be provided to you prior to hiring).
P A Y M E N T
Is there a minimum order?
The minimum order is dependent on location of delivery.
If you collect items from us in Lowestoft, there is a minimum order of £150.
How much is the deposit?
We require a deposit of 50% of the total balance to secure your booking.
The items and your wedding / event date will not be held until the deposit is paid.
When is the full amount payable?
4 weeks prior to the delivery date.
Do you sell the items/furniture?
Yes we sell a lot of the products and some of the furniture.
Please visit www.homewoodandrose.co.uk for more information on this!
C A N C E L L A T I O N S
Can I cancel my booking?
If you cancel a minimum of 4 weeks before the wedding / event date you will not have to pay the remainder of the total, however the 50% deposit will not be returned to you. If you cancel less than 4 weeks before the wedding / event date again the 50% deposit will not be returned to you and a 20% fee will incur.
Can I remove items from my booking?
After the 50% deposit is paid you cannot remove any items off your booking, please make sure you are 100% happy with the items being booked at the time of booking.
Can I add items to my booking?
Providing the stock is available you can add items to your booking.
If I cancel my wedding, do I receive a refund?
Unfortunately not! It is advisable to take out event cancellation insurance.
If you have any further questions we have not answered here, please get in touch for more information on the T&C's of booking with us!